> ## Documentation Index
> Fetch the complete documentation index at: https://docs.projectecho.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn priority and effort fields on or off

> Control Priority and Effort fields for requests in the app and on the portal.

Priority and Effort help your team score and compare requests. You can enable or disable each field and choose where it appears.

## Open field settings

1. Go to [app.projectecho.io](https://app.projectecho.io).
2. Open **Settings → Feedback**.
3. Select the **Fields** tab (**Request fields**).

## Priority

* Values: **Low**, **Medium**, **High**, **Urgent**
* Toggle **Use the Priority field** to turn it on or off for the workspace.
* Set a **Default value when a request is created** (including **Not set**).

## Effort

* Values: integers from **1** to **10**
* Toggle **Use the Effort field** the same way as Priority.
* Choose a default for new requests (commonly **1**).

## Where fields appear

For each field, choose visibility on:

* **Request page**
* **New request modal**
* **Feedback portal (feedback tab)** — off by default
* **Feedback portal (request details page)** — off by default

Most teams keep Priority and Effort visible to staff only, and leave portal surfaces off so customers are not asked to estimate internal effort.

## Scoring

If you use **Settings → Feedback → Scoring**, request scoring can factor in priority weights and divide by effort. When Priority is disabled, priority weight options are hidden from scoring settings.

## Practical guidance

* Turn fields on when your team consistently uses them in triage.
* Turn them off if they add noise and nobody updates them.
* Keep portal visibility off unless you intentionally want customers to see those values.

For more help, contact [support@projectecho.io](mailto:support@projectecho.io).


## Related topics

- [Priority, effort, and how scoring works](/requests/priority-effort-scoring.md)
- [Notion: connect a database and map fields](/integrations/notion-integration.md)
- [Workspace onboarding checklist](/getting-started/workspace-onboarding-checklist.md)
- [Mask identities and SEO settings](/feedback-portal/mask-identities-and-seo.md)
- [Filter, search, and group the requests list](/requests/filter-search-group-requests.md)