> ## Documentation Index
> Fetch the complete documentation index at: https://docs.projectecho.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a custom domain (Pro)

> Point a hostname you own at your Project Echo feedback portal on the Pro plan.

On Pro, you can serve the feedback portal on a domain you own—for example `feedback.yourcompany.com`—instead of only `YOURSUBDOMAIN.projectecho.io`.

Custom domains are not available on Free. If you see an upgrade prompt or the message “Upgrade to Pro to use a custom domain,” upgrade first, then continue.

## Open domain settings

1. Sign in at [app.projectecho.io](https://app.projectecho.io).
2. Go to **Settings → Domain**.
3. Enter the hostname you want to use (a subdomain of a domain you control).

**Apex domains** (the bare root like `yourcompany.com` without a subdomain) are not supported. Use a hostname such as `feedback.yourcompany.com`.

## Verify ownership and DNS

1. Add the TXT record Project Echo shows so we can confirm you control the domain.
2. Create the CNAME record that points your hostname at Project Echo, using the target shown in settings.
3. Select **Check DNS** and wait for verification to succeed.

DNS changes can take time to propagate. Keep the records in place after verification.

## After verification

* The portal is available on `https://your-custom-hostname`.
* Your `*.projectecho.io` portal URL redirects to the custom domain.
* Embeds and links you share with customers should use the custom origin.

## Tips

* Prefer a stable hostname; changing it later means updating bookmarks, embeds, and emails.
* Keep TLS/HTTPS expectations in mind—customers should open the `https://` URL.
* Pair a custom domain with logo, portal title, and (optionally) hiding Powered by branding for a fully on-brand portal.

Stuck on DNS? Email [support@projectecho.io](mailto:support@projectecho.io) with your hostname and a screenshot of your DNS records.


## Related topics

- [Subdomain, branding, and removing Project Echo branding (Pro)](/feedback-portal/subdomain-branding-pro.md)
- [Go-live checklist for your feedback portal](/getting-started/go-live-checklist.md)
- [Free vs Pro plans](/billing-and-account/free-vs-pro-plans.md)
- [How customers view roadmap and changelog on the portal](/roadmap-and-changelog/customers-view-roadmap-changelog.md)
- [Upgrade and manage billing](/billing-and-account/upgrade-manage-billing.md)