> ## Documentation Index
> Fetch the complete documentation index at: https://docs.projectecho.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Team members vs portal members (important distinction)

> Understand the difference between workspace teammates and end-user portal members.

Project Echo has two different kinds of people. Mixing them up causes confusion about access, invitations, and who appears where.

## Team members (workspace teammates)

Team members work inside [app.projectecho.io](https://app.projectecho.io). They triage requests, update the roadmap, publish changelog entries, and change settings.

* Managed under **Settings → Team**
* Join by email invitation
* Can invite other teammates
* Billing admins can disable or delete teammates (with safeguards for the last billing admin)

Think of team members as your internal product, support, and engineering collaborators.

## Portal members (end users)

Portal members are customers or end users associated with your feedback portal—not full workspace teammates.

* Browse them under **Members** in the sidebar (not under Settings)
* May be created manually or arrive through your product embed / external user id
* Interact on `https://YOURSUBDOMAIN.projectecho.io` (submit, vote, comment when they have member access)
* Do not get staff-app settings access by default

## Quick comparison

|                               | Team members          | Portal members        |
| ----------------------------- | --------------------- | --------------------- |
| Primary home                  | Staff app             | Feedback portal       |
| Managed in                    | Settings → Team       | Sidebar → Members     |
| Typical role                  | Internal staff        | Customers / end users |
| Can change workspace settings | Yes (per permissions) | No                    |

## Why it matters

* Invite a coworker via **Settings → Team**, not Members.
* Track customer activity under **Members**.
* Portal visibility modes that mention “members” refer to portal members (plus teammates), not “anyone with an email.”

More detail: manage invitations under Team, and browse activity under Members. Help: [support@projectecho.io](mailto:support@projectecho.io).


## Related topics

- [Invite your team](/getting-started/invite-your-team.md)
- [Browse portal members and their activity](/team-and-members/browse-portal-members.md)
- [Free vs Pro plans](/billing-and-account/free-vs-pro-plans.md)
- [Manage team roles and invitations](/team-and-members/manage-team-roles-invitations.md)
- [Use the Project Echo REST API](/api-mcp-and-embed/use-rest-api.md)