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Upgrade when your workspace needs Pro features such as a custom domain or removing Project Echo branding. Billing is per workspace.

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Upgrade to Pro

  1. Sign in to the staff app and open the workspace you want to upgrade.
  2. Start from a Pro feature (for example custom domain or branding controls in Settings → Domain, Branding, or Feedback portal) or your workspace billing entry point.
  3. Choose monthly (~$29/mo) or yearly billing when offered.
  4. Complete checkout with the email and payment details requested.
  5. After payment succeeds, your workspace plan should show Pro. Retry the Pro setting you wanted to enable.
If the plan does not update immediately, refresh the app or reopen the settings page after a short wait.

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Manage subscription and invoices

Billing admins can open the Stripe-powered customer portal from workspace billing controls to:
  • Update payment methods
  • View invoices
  • Switch between available Pro intervals when offered
  • Cancel the subscription
Only teammates marked as billing admins should manage payment methods.

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After you upgrade

  • Configure Settings → Domain for your custom domain.
  • Adjust Settings → Branding / public surfaces to remove PE branding where Pro allows.
  • Keep using Integrations and API & MCP as before — those are not under Settings.

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Downgrade / cancel

Canceling Pro returns the workspace toward Free features when the paid period ends. Custom domain and remove-branding capabilities that require Pro will no longer apply after the subscription ends—plan any DNS or branding changes ahead of time. Need a receipt or help with a failed payment? Email [email protected]. Help Center: https://docs.projectecho.io/.

Related topics

Free vs Pro plansManage team roles and invitationsInvite your teamConnect a custom domain (Pro)Create and manage boards