Skip to main content
Statuses describe where a request is in your process—from new ideas through shipping or closing. Project Echo uses statuses on request details, the roadmap board, and (when enabled) the public portal.

​
Default statuses

New workspaces include:
  • Pending — New submissions waiting for triage
  • Reviewing — Under consideration
  • Planned — Accepted for a future release
  • In Progress — Actively being built
  • Completed — Shipped (can be linked to changelog entries)
  • Closed — Not proceeding; hidden from the portal by default
Portal submissions start in Pending so your team can review them before they appear further along the workflow.

​
Change a request’s status

You can update status in two places:
  1. Open a request and use the status picker.
  2. On Roadmap, drag a card into another status column.
Dragging on the roadmap is often the fastest way to triage a batch of items.

​
What customers see

Under Settings → Feedback portal → Visibility, use Statuses to show to control each status:
  • Feedback only
  • Roadmap only
  • Feedback & Roadmap
  • Hidden
Closed is typically kept Hidden so customers focus on active work. Completed is the status used when linking shipped work to changelog posts.

​
Add or archive statuses

If your workspace allows status management, you can add statuses that match your process or archive unused ones. You cannot archive a status that still has requests—move those requests first. Keep the status list short and named in language customers understand when those columns appear on the portal roadmap. Questions? Email [email protected].

Related topics

Slack: notifications and creating requests from messagesAssign owners and organize with boards and statusesCreate and publish changelog entriesLink changelog posts to requestsHow customers view roadmap and changelog on the portal