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The staff roadmap shows every active status. The portal roadmap is intentional: you choose which boards and statuses customers can see.

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Staff vs portal columns

  • Staff Roadmap — One column per active status; drag cards to change status.
  • Portal Roadmap — Only boards and statuses marked for Roadmap visibility; Hidden items never appear.
That split lets you keep internal triage columns private while still sharing Planned and In Progress work.

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Enable the Roadmap tab

  1. Open Settings → Feedback portal → Visibility.
  2. Turn on Show the roadmap tab.
  3. Optionally rename the tab under Design (Roadmap tab title).

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Configure boards and statuses

Still under Visibility:

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Boards to show

For each board, choose Feedback only, Roadmap only, Feedback & Roadmap, or Hidden.

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Statuses to show

Use the same four options per status. Common public setups:
  • Show Planned and In Progress on Roadmap
  • Show Completed if you want shipped work visible there
  • Keep Closed (and often Pending) Hidden on the portal

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Vote counts on roadmap

Under Settings → Feedback portal → Voting, choose whether vote counts appear on the Roadmap tab.

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Checklist

  • Portal visibility is not Hidden
  • Roadmap tab is enabled
  • Each public column has a customer-friendly status name
  • Internal-only boards are Hidden or Feedback-only
Preview with View feedback portal before you share the link. Questions? [email protected].

Related topics

Build and share your product roadmapCustomize request statusesHow customers view roadmap and changelog on the portalBoards on the portal (what customers see)Assign owners and organize with boards and statuses