Staff app vs portal
- App: app.projectecho.io — triage requests, edit the roadmap, publish changelog entries, and change settings.
- Portal:
https://YOURSUBDOMAIN.projectecho.io— where customers browse and engage (or your verified custom domain on Pro).
What customers can do
Depending on your settings, customers may:- Browse feedback on boards you expose
- Submit new requests (subject to access rules)
- Upvote requests
- Comment when signed in as a portal member or teammate
- View Roadmap and Changelog tabs when those tabs are enabled
Where to configure the portal
Go to Settings → Feedback portal. Tabs include:- General — Portal URL and high-level options
- Visibility — Who can access the portal; boards and statuses to show; roadmap/changelog tabs
- Design — Portal title, tab titles, and branding options
- Voting — Where vote counts appear
- Commenting — Commenting configuration (more options may appear over time)
- SEO — Title and description for search and browser tabs
- Advanced — Options such as masking member identities
Related settings
- Settings → Branding — Workspace logo and name used on the portal
- Settings → Domain — Custom domain (Pro)
- Settings → Feedback — Boards and request fields that feed the portal