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If you are stuck, start with the Help Center, then contact the team for account-specific issues.

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Help Center

Browse guides and how-tos here: https://docs.projectecho.io/ Useful topics include:
  • Getting started and workspace setup
  • Requests, boards, and the feedback portal
  • Integrations (Slack, Notion, Linear, webhooks)
  • API, MCP, and My app embed
  • Free vs Pro and billing
Use search when you know the feature name (for example “inbound webhook” or “custom domain”).

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Email support

Email [email protected] for:
  • Billing or plan questions
  • Workspace access / team invite problems
  • Suspected security issues (revoke secrets first, then write us)
  • Bugs with screenshots, workspace name/subdomain, and steps to reproduce
Include as much context as you can: workspace subdomain, approximate time (with timezone), browser, and whether the issue is in the staff app, portal, Slack, or API.

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In-product navigation reminder

  • Integrations and API & MCP are top-level Workspace nav items.
  • Settings still holds Branding, Team, Domain, Feedback, and Feedback portal.

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Response expectations

We read every message. For urgent production outages or leaked credentials, put Urgent in the subject and say what you already revoked (API key, webhook, embed key). Thanks for building with Project Echo.

Related topics

Create and manage API keysWhat is Project Echo?IntroductionQuickstartGo-live checklist for your feedback portal