Open field settings
- Go to app.projectecho.io.
- Open Settings → Feedback.
- Select the Fields tab (Request fields).
Priority
- Values: Low, Medium, High, Urgent
- Toggle Use the Priority field to turn it on or off for the workspace.
- Set a Default value when a request is created (including Not set).
Effort
- Values: integers from 1 to 10
- Toggle Use the Effort field the same way as Priority.
- Choose a default for new requests (commonly 1).
Where fields appear
For each field, choose visibility on:- Request page
- New request modal
- Feedback portal (feedback tab) — off by default
- Feedback portal (request details page) — off by default
Scoring
If you use Settings → Feedback → Scoring, request scoring can factor in priority weights and divide by effort. When Priority is disabled, priority weight options are hidden from scoring settings.Practical guidance
- Turn fields on when your team consistently uses them in triage.
- Turn them off if they add noise and nobody updates them.
- Keep portal visibility off unless you intentionally want customers to see those values.