Create boards first
Manage board names, colors, and order under Settings → Feedback → Boards. Portal visibility is configured separately so you can keep some boards internal.Choose boards to show
- Go to Settings → Feedback portal → Visibility.
- Find Boards to show.
- For each board, pick one option:
- Feedback only — Appears on the Feedback tab
- Roadmap only — Appears on the Roadmap tab
- Feedback & Roadmap — Appears on both
- Hidden — Not shown to portal visitors
What customers experience
On the Feedback tab, customers browse requests within the boards you exposed, submit ideas (when allowed), and vote. On Roadmap, they see cards grouped by status for boards marked for Roadmap. If a board is Hidden, its requests do not appear on those portal surfaces even if the status is visible.Recommendations
- Show customer-facing boards (for example Features) and hide purely internal groupings.
- Use the same board names customers already use in support conversations.
- After adding a new board, immediately set its portal visibility—new boards should not surprise you on the public site.
- Preview with View feedback portal before announcing the URL.
https://YOURSUBDOMAIN.projectecho.io (or a custom domain on Pro). Need help? Contact [email protected].