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Portal members are the end users connected to your feedback portal. Use the Members directory to look them up and understand engagement—separate from Settings → Team.

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Open Members

  1. Sign in at app.projectecho.io.
  2. Select Members in the sidebar.
  3. Use Search members… to find someone by name or email.

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Add a member manually

  1. Select New Member.
  2. Enter any of: First name, Last name, Email, External user id.
  3. Save. All fields are optional, but email or an external user id makes matching easier later.
Manual profiles are useful when you want a record before someone votes, or when you reconcile support conversations with feedback.

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How members usually appear

Members often arrive through your product when you embed Project Echo or pass an external user id. Those identities help attribute votes, comments, and submissions on https://YOURSUBDOMAIN.projectecho.io.

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What to look for

  • Who is submitting or voting most actively
  • Contact details for follow-up interviews
  • Whether a vocal requester is already a known customer in your systems (via external user id)

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Remember the distinction

  • Members (sidebar) = portal end users
  • Settings → Team = internal teammates with staff-app access
If someone needs to triage requests or edit settings, invite them as a team member—not only as a portal member. Questions? [email protected] · Help Center.

Related topics

Team members vs portal members (important distinction)Portal visibility, voting, and commenting settingsHow customers submit, vote, and commentManage team roles and invitationsOverview of the public feedback portal