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You can add clickable links to a request description—for example to docs, tickets, or related pages.

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Where to edit the description

  • New request: open New Request and use the Add details field
  • Existing request: open the request, then edit the description
  1. Click in the description field where you want the link
  2. Type / to open the insert menu
  3. Choose Link
  4. When prompted, enter the URL (include https:// when possible)
  5. When prompted, enter the link text customers and teammates will see (or keep the suggested text)
  6. Confirm — the linked text appears in the description
  7. Save the request (or finish editing)

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Tips

  • Prefer full URLs starting with https://
  • You can add multiple links in one description
  • On the request detail page, links open when clicked
Questions? Email [email protected].

Related topics

How to add numbered and bullet lists to request descriptionsHow to add YouTube videos to request descriptionsHow to add images to request descriptionsHow to add links to commentsHow to add numbered and bullet lists to comments