Comments, votes, and internal notes

Requests collect conversation and demand through comments, votes, and internal notes.

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Comments

Comments are the public discussion on a request. Customers on the portal and teammates in the staff app can leave comments (depending on access). Use comments to:

• Ask clarifying questions
• Share progress updates customers should see
• Keep a visible history of decisions

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Internal notes

Internal notes are for your team only. In the comment composer, use the lock control to switch to an internal note. Internal notes:

• Appear with distinct styling so they’re easy to spot
• Stay off the public portal conversation
• Can stay in an internal reply thread when you lock replies

Use notes for support context, engineering constraints, or private prioritization discussion.

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Votes

Votes help you see which requests have the most demand.

• Anyone with access can upvote from the list or request detail
• Open the Votes tab on a request to see who voted (team vs members)
• Staff can also cast a vote on behalf of someone when that option is available

Vote visibility on public surfaces can be controlled in your portal and feedback settings.

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When to use which

Need help? Visit the Help Center or email [email protected].